mercon88 Casino & Sportsbook Terms
When you open an account on mercon88, you agree to our terms of service. We operate as a gaming and sportsbook platform offering football markets (Liga 1, Piala AFF, Champions League), live-dealer tables (roulette, blackjack, baccarat, Dragon Tiger), slot games (Aviator, Sweet Bonanza, Gates of Olympus), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). Our platform accepts deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet.
This document outlines what we, mercon88, require from you as a user, what we commit to do, and how disputes are resolved. We keep our terms transparent and straightforward. We do not hide clauses in subsections or use obscure language. If a rule applies to your account, we explain it clearly here.
Our services are available only where local law permits. Users are responsible for verifying that access and use of mercon88 comply with their own jurisdiction's law. We reserve the right to restrict access to users in jurisdictions where we cannot operate legally.
Account Opening and User Eligibility on mercon88
To open a mercon88 account, you must provide accurate personal information: full name, date of birth, email address, and phone number. We use this information to verify your identity and prevent fraud. During account opening, you create a username and password. You are responsible for keeping your password confidential. If your account is compromised, contact our support team immediately.
We require all users to complete identity verification before placing any bets or deposits. This means providing a photo of your ID (national ID card, passport, or driver's license) and proof of residence (utility bill or bank statement dated within the last three months). Verification typically takes one business day. Until your account is verified, you cannot deposit funds or place bets.
Age and legal eligibility
You must be at least eighteen years old to use mercon88. By opening an account, you confirm that you meet this age requirement. We do not knowingly permit users under eighteen to access our platform. If we discover that an account belongs to someone under eighteen, we close the account and forfeit any balance.
Account restrictions and suspension
We reserve the right to suspend or close your account if:
- You violate any term in this agreement
- We suspect fraud, money laundering, or illegal activity
- Your location changes to a jurisdiction where we cannot operate
- You fail to respond to our verification requests within a reasonable timeframe
- You breach fair-play rules (e.g., attempting to manipulate odds, exploit technical glitches, or collude with other users)
If we suspend your account, we notify you with a reason. If the suspension is permanent, we process a withdrawal of any remaining balance to your original deposit method, minus any outstanding disputes or chargebacks.
Deposits, Withdrawals, and Fund Management on mercon88
We accept nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Deposits are processed by our payment partners; we do not charge deposit fees. Once your deposit is confirmed, funds appear in your mercon88 account immediately (for e-wallets) or within your bank's standard processing window (for bank transfers).
Your account balance is held in your mercon88 wallet. This single balance covers all game types on our platform — football betting, live-dealer tables, slots, and esports. You do not need separate accounts for each game type.
Withdrawal conditions
You may withdraw your balance anytime, subject to the following conditions:
- Your account must be fully verified (ID and proof of residence)
- Your first withdrawal cannot exceed your cumulative deposits (this prevents abuse)
- After your first withdrawal clears, you can withdraw any amount up to your balance
- Withdrawals are processed back to the same payment method you deposited from
- If you request a withdrawal to a different payment method, we ask for proof of ownership of that account
Withdrawal requests are processed within our standard verification window. Withdrawals to e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking) typically complete within minutes to an hour. Withdrawals to bank accounts (local payment, online payment, e-wallet, mobile banking) depend on your bank's processing schedule — usually one to two business days. We do not hold funds intentionally; processing delays are due to payment partner or banking delays, not mercon88.
Bonus terms and promotional offers
From time to time, we may offer promotions, welcome bonuses, or deposit matches. Any bonus offer is subject to specific terms, which we display clearly at the time of offer. Typical bonus conditions include: the bonus must be used on specified game types, the bonus may have a rollover requirement (a minimum amount you must bet before withdrawing), and bonuses expire after a set period if not used. We clearly state all bonus terms before you accept the offer. If you have questions about a specific promotion, contact our support team.
Betting rules and settlement on mercon88
When you place a bet on mercon88, you agree to the market rules for that specific bet type. For football markets (Liga 1, Piala AFF, Champions League), we use official match results as reported by the league. For live-dealer games, settlement is determined by the live dealer's actions in real time. For slots and esports, settlement is automated based on game outcome.
All bets settle at the odds displayed at the moment you placed the bet. If technical issues arise (e.g., a connectivity glitch prevents your bet from being placed), we review the transaction and either confirm the bet or refund your stake. Void bets (cancelled due to rule violations or technical failure) are refunded to your account immediately.
Dispute resolution
If you believe a bet was settled incorrectly, contact our support team with the details: bet ID, match or game reference, date and time, and your concern. We investigate all disputes and provide a detailed explanation of the settlement. If we identify an error on our side, we correct your account balance. If the settlement was correct, we explain why and provide evidence (e.g., official match score, game logs).
If you remain unsatisfied after our review, you may escalate your complaint to our complaints team. We aim to resolve all disputes within seven business days. Our contact details and complaints process are available in our Help Center.
We at mercon88 commit to fair play, transparent settlement, and rapid customer support across all game types.
Data protection and privacy
We collect your personal information (name, ID, email, phone) for account verification and compliance. We do not share your data with third parties except as required by law or for payment processing. Your data is encrypted and stored securely. You have the right to request a copy of your data or ask us to delete it (subject to legal retention requirements). See our Privacy Policy for full details.
Limitation of liability
We provide mercon88 "as is". We do not guarantee that the platform will be error-free or available at all times. We are not liable for: losses due to your own negligence (e.g., sharing your password), technical failures beyond our control, or third-party payment provider errors. Our maximum liability for any single claim is the amount of your most recent deposit.
Changes to our terms
We may update these terms from time to time. We notify you of material changes via email or a notice on the platform. If you do not agree to updated terms, you may close your account. Continuing to use mercon88 after we post updated terms means you accept them.
Contact mercon88
If you have questions about these terms, contact our mercon88 support team. We operate in English and Indonesian with local support in Jakarta, Surabaya, Bandung, and Medan. You can reach us via live chat, email, or phone during operating hours.