mercon88Privacy Policy

This page describes what we collect when you use mercon88 and how we keep that data protected. When you register an account, deposit funds, place bets on Liga 1 or Piala AFF markets, play live-dealer roulette or blackjack, or request a withdrawal via DANA, e-wallet, or mobile banking, we collect personal information. We are committed to handling your data securely and transparently.

We at mercon88 collect only the information necessary to verify your identity, process payments, settle bets, and comply with anti-money-laundering regulations. We do not sell your data. We do not share it with advertisers or third-party marketers. We store it securely and delete it when you request closure or when legal retention periods expire.

Our privacy practices apply to all users accessing mercon88 from supported jurisdictions. Your rights regarding your data, how we use cookies, and who to contact with privacy concerns are explained below.

What Data We Collect on mercon88

We collect data in four categories: account registration, identity verification, payment processing, and gameplay activity.

Account registration information

When you open a mercon88 account, we ask for your full name, email address, phone number, date of birth, and residential address. We use this information to create your login credentials, contact you about account issues, and prevent duplicate accounts. Your email is used for password recovery and official notifications. Your phone number is optional but helps us reach you faster if we need to verify your identity or alert you to suspicious account activity.

Identity verification documents

Before you can deposit or withdraw, we require identity verification. We ask for a photo of your government-issued ID (national identity card, passport, or driver's license) and proof of residence (utility bill, bank statement, or rental agreement dated within the last three months). We compare the name, address, and date of birth on these documents to your account registration to confirm you are who you claim to be. We store these documents securely and do not share them except as required by law or our payment processors.

Payment information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we do not store your payment credentials (card number, PIN, password). Our payment partners handle that data directly. We store only the transaction record: the amount, date, payment method name, and confirmation code. When you withdraw, we store the destination payment method and transaction outcome. We use this data to reconcile your account and prevent fraud.

Encryption: We transmit all sensitive data (passwords, ID photos, payment details) over encrypted connections (HTTPS/TLS). Our servers are protected by firewalls and access controls. Only authorized mercon88 employees can access user data, and they are bound by confidentiality agreements.

Gameplay and betting activity

We record every bet you place on mercon88. This includes: the bet ID, game or match type (e.g., Liga 1 match, roulette spin, slot game), bet amount, odds or payout structure, placement timestamp, settlement outcome, and winnings or loss. We store this data to:

Generate your transaction history and account statements
Detect fraud or suspicious patterns (e.g., collusion, market manipulation)
Settle disputes over bet outcomes
Comply with tax and anti-money-laundering regulations

We retain gameplay records for a minimum of five years, as required by financial regulations.

How We Use and Share Your Data on mercon88

Our use of your information

We use your data for these specific purposes:

Account management: Creating your account, verifying your identity, resetting your password, and responding to support requests
Payment processing: Processing deposits and withdrawals through our payment partners
Bet settlement: Confirming your bets, recording outcomes, and crediting your account with winnings
Compliance: Complying with anti-money-laundering (AML) laws, Know Your Customer (KYC) regulations, and tax reporting requirements
Fraud prevention: Detecting suspicious account activity, identifying collusion or market manipulation, and protecting against unauthorized access
Platform improvement: Analyzing aggregate data (anonymized) to understand how users interact with mercon88 and improving our service

We do not use your data for marketing emails or targeted advertising unless you explicitly opt in.

Third parties we share data with

We share your data only with:

Payment processors: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet. We share your name, account details, and transaction data to process your deposits and withdrawals
Compliance and legal authorities: Tax authorities, financial regulators, and law enforcement, if required by law or court order
Our service providers: Cloud hosting providers, email services, and customer support platforms that process data on our behalf. These providers sign data-processing agreements committing to the same confidentiality standards we follow

We do not sell your data to marketers, data brokers, or third-party advertisers.

Data retention and deletion

We retain your account data and transaction records as long as your account is active. Once you request account closure, we retain your data for five years to comply with financial regulations. After five years, we delete your personal information (name, email, phone, address) while retaining anonymized transaction records for statistical analysis. If you request deletion of your data before the five-year period, we comply unless legal obligations require us to retain it.

We at mercon88 treat your privacy as a fundamental right. We collect only what we need, protect it robustly, and never sell it.

mercon88 data protection commitment

Cookies and tracking

We use cookies to remember your login status, store your language preference, and track session activity for security purposes. Cookies are small text files stored on your device. We do not use cookies to build a profile of your browsing habits or sell data to advertisers. You can disable cookies in your browser settings, but some mercon88 features may not work properly without them. We also use basic server logs to track page views and API calls, which help us monitor platform performance and detect abuse.

Your rights regarding your data

Depending on your jurisdiction, you have the following rights:

Access: You can request a copy of all data we hold about you
Correction: You can update incorrect information in your account (name, address, email)
Deletion: You can request deletion of your data, subject to legal retention requirements
Portability: You can request your data in a portable format (e.g., CSV) to transfer to another service

To exercise these rights, contact our support team with your request. We respond within thirty days.

International data transfers

Our servers may be located outside Indonesia. When we transfer your data internationally, we ensure it receives the same level of protection as it would in Indonesia through encryption, contractual commitments, or other safeguards. You acknowledge that international transfers may expose your data to the laws of other jurisdictions.

Contact us about privacy

If you have questions about our privacy practices, want to request your data, or believe we have mishandled your information, contact our privacy team. We operate support in English and Indonesian across Jakarta, Surabaya, Bandung, and Medan. You can reach us via live chat, email, or phone during operating hours. We respond to all privacy inquiries within seven business days.

This privacy policy is effective as of the date posted on our website. We may update it from time to time. We notify you of material changes via email or a notice on the platform. Your continued use of mercon88 after we post updates means you accept the updated policy.