mercon88 FAQ

KYC (Know Your Customer) verification on mercon88 requires two documents: a government-issued photo ID and a proof of residence. Your photo ID can be a passport, national identity card (KTP), driver's licence, or residence permit. Your proof of residence must be a utility bill (water, gas, electricity), bank statement, or official government document dated within the last three months. Both documents must show your full name matching your mercon88 account username. We process verification within one business day. If documents are unclear or names do not match, we request resubmission by email. Verification is mandatory before you can deposit or withdraw. This applies to all users regardless of location.

mercon88 supports deposits via nine payment methods. Each method has a minimum and maximum deposit amount set by the payment provider and our risk controls. Minimum deposits are typically low (a few thousand Rupiah for e-wallets like DANA, e-wallet, mobile banking, local payment, online payment, and e-wallet; similar minimums for bank transfers via mobile banking, local payment, online payment, e-wallet). Maximum deposits depend on your account tier and the payment method. Most users can deposit up to several million Rupiah per transaction. To see exact ranges, log in to mercon88 and check the deposit page — each payment method shows its current limits. Limits may change based on regulatory requirements or your transaction history. Contact support if a specific amount is declined.

On the mercon88 login page, click "Forgot your password?" You will be asked for your registered email address or username. We send a password-reset link to your email. Click the link (valid for 24 hours) and enter a new password. If you do not receive the email within five minutes, check your spam folder or request a new link. If you cannot access the email associated with your account, open a support ticket with your username and account details. Our team will verify your identity using your KYC documents and help you reset access. Password recovery typically takes one business day.

No. mercon88 policy allows one account per person. We verify this using your KYC documents (ID, proof of residence) and cross-check against historical accounts. If we detect multiple accounts linked to the same person, email address, payment method, IP address, or device, we may suspend all accounts without warning. Attempting to circumvent this rule (using different names or fake documents) violates our Terms & Conditions and may result in permanent ban and forfeiture of funds. Users found breaching this rule during the Idul Fitri or Idul Adha holiday periods face the same consequences. If you believe your account was closed in error, open a support ticket immediately.

Withdrawals on mercon88 are processed using the same payment method you used for deposit. E-wallet withdrawals (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically arrive within subject to verification to two hours. Bank transfers (online payment, e-wallet, mobile banking, local payment) arrive within one to two business days depending on the receiving bank. Minimum withdrawal amounts are typically low (a few thousand Rupiah for e-wallets); maximum withdrawal per request varies by account tier. Withdrawals are subject to account verification (KYC completed) and a 24-hour hold on accounts new to withdrawals. If your withdrawal is delayed, check your bank's receiving hours — some banks process inbound transfers only during business hours. Contact support if a withdrawal does not arrive within the stated timeframe.

mercon88 does not charge deposits or withdrawals. The amount you deposit is credited in full to your account balance. When you withdraw, the full amount is sent to your payment method. However, your bank or e-wallet provider may charge their own fees for incoming or outgoing transfers. These fees are set by your payment provider (online payment, e-wallet, mobile banking, local payment for bank accounts; online payment, e-wallet, mobile banking, local payment, online payment, e-wallet for e-wallets) and are not controlled by mercon88. You can check your bank or e-wallet app to see any applicable fees before confirming a withdrawal. If you are charged an unexpected fee, contact your bank or e-wallet support — mercon88 does not charge for processing deposits or withdrawals.

Deposits are usually instant, but may be delayed if your bank or e-wallet is experiencing high traffic or system maintenance. E-wallet deposits (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically complete within minutes. Bank transfers may take several hours depending on the bank's processing speed. If your deposit shows "pending" for more than 24 hours, open a support ticket with your transaction reference number. Withdrawals are also typically instant for e-wallets and one to two business days for bank transfers. If a withdrawal is delayed, verify that your receiving bank is open during banking hours. Holiday periods like Idul Fitri and Idul Adha may cause additional delays. Contact support if funds do not arrive within the normal timeframe.

Yes. mercon88 offers a practice balance in demo mode for slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and some live-dealer games (roulette, blackjack, baccarat, Dragon Tiger). Demo play does not require a deposit and does not count toward real betting. To access demo mode, log in to mercon88 and select "Demo" from the game menu. You are given a virtual practice balance (usually a few million Rupiah equivalent) that resets daily. Demo mode lets you learn game rules, test betting strategies, and familiarize yourself with the interface. Winnings in demo mode cannot be withdrawn — they exist only for practice. Once you are ready to bet with real funds, switch to "Real" mode in the game menu and select a payment method to deposit.

mercon88 offers a weekly cashback promotion on select games. Weekly cashback is calculated as a percentage of your net losses (amount wagered minus winnings) during the promotion week. Cashback is credited automatically to your account on a set day (usually Monday or Tuesday) if you meet the minimum turnover requirement. Turnover is the total amount wagered; minimum thresholds vary by promotion. For example, during Piala AFF or Champions League weeks, some promotions may have higher thresholds. Cashback is added as bonus funds with playthrough conditions — you must wager the bonus amount a set number of times before it converts to real balance. Full terms for each promotion are listed in the "Promotions" section of mercon88. Promotions may change or end without notice; check the site regularly for current offers.

Football betting on mercon88 is available for Liga 1 (Indonesian league), Piala Indonesia, Piala AFF (Southeast Asian cup), Champions League, and other major tournaments. After logging in, navigate to the Sports or Football section. Select a match from the upcoming fixture list. You will see odds for multiple bet types: match winner (1X2), over/under goals, both teams to score, handicap, and more. Enter your stake in the bet slip and confirm. Your bet is placed immediately and will settle once the match finishes. Live betting is also available — you can place bets during the match on updated odds. Settled bets appear in your transaction history. If you have a dispute about a bet result, open a support ticket with the match details and our team will review it.

Live-dealer tables on mercon88 stream real dealers from professional studios. Games include roulette, blackjack, baccarat, and Dragon Tiger. You place bets in real time while watching the dealer via live video. The stream includes a chat function so you can interact with the dealer. All stakes and results are visible on your screen and recorded in your transaction history. Settlement is instant — once a round closes, your account balance updates immediately. Minimum bets on live tables are typically low (around our welcome offer equivalent); maximum bets vary by table and your account tier. Tables operate during set hours — check the game menu for scheduling. If the stream disconnects, you remain in the game but cannot place bets until connection is restored. Contact support if you experience repeated disconnections.

mercon88 collects personal data (name, email, phone, address, ID details, payment information) to verify your identity, process deposits and withdrawals, comply with anti-money-laundering (AML) regulations, and provide customer support. Your data is stored on secure servers with encryption. We do not sell your data to third parties. We may share data with payment processors (online payment, e-wallet, mobile banking, etc.), banks (local payment, online payment, e-wallet, mobile banking), and government authorities if required by law (e.g., for tax reporting or fraud investigation). For full details on data handling, see our Privacy Policy. You can request a copy of your data or request deletion by opening a support ticket, subject to legal and contractual obligations. Data retention periods are set by law and our policy — we do not delete account data immediately after closure for legal compliance and dispute resolution.

To open a support ticket on mercon88, log in to your account and navigate to the Help Center or Support section. Click "Open a ticket" and select your issue category (Account, Payments, Technical, Security, Other). Describe your issue in detail and attach any relevant documents (screenshots, transaction IDs, emails). Submit the ticket. You will receive a confirmation email with your ticket number. Our support team reviews and responds within one business day, usually faster. For urgent account security issues (suspected fraud, unauthorized access), contact support immediately by email — you will find the address in your account settings. Check your ticket status anytime by logging in to your mercon88 account. We respond in English and Indonesian.

mercon88 operates only where local law permits. Services are not available in all jurisdictions. Before opening an account, verify that access to mercon88 is legal in your location. You are solely responsible for ensuring your use complies with local law. For detailed information on jurisdiction restrictions, licensing status, and user responsibility, see our Legal Notice page. That page outlines which jurisdictions may be restricted, how we enforce geographic limits, and your obligations. If you are unsure whether mercon88 is available in your jurisdiction, consult a local lawyer or regulatory body before registering. Our Terms & Conditions and Privacy Policy also contain relevant legal information. You can contact our legal team via support if you have specific questions about your jurisdiction.